Privacy policy

Effective date: 13 August 2026
Last updated: 13 August 2026

Treats Card LLC (“Treats Card”, “we”, “us” or “our”) respects your privacy and is committed to handling personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you:

  • visit treatscard.com or another website operated by us;

  • create or manage a Treats Card account;

  • purchase or use a Treats Card membership;

  • use the Treats Card mobile application;

  • redeem an offer with a participating business;

  • subscribe to our communications;

  • enter a promotion, attend an event or contact us; or

  • interact with us in another way.

Together, these are referred to as the “Services”.

 

1. Who is responsible for your personal data?

Treats Card LLC is responsible for the personal data described in this Privacy Policy.

Registered address:
Treats Card LLC
Level 14, Boulevard Plaza Tower 1
Sheikh Mohammed Bin Rashid Boulevard
Downtown Dubai, PO Box 27363
United Arab Emirates

Email: hello@treatscard.com
Telephone and WhatsApp: +971 50 467 1467

 

2. Personal data we collect

The personal data we collect depends on how you use the Services.

Information you provide directly

This may include:

  • your name, email address, telephone number and account credentials;

  • your billing address and other purchase or subscription information;

  • your membership type, status, start date, renewal date and cancellation information;

  • profile information, such as your photograph, age or age range, gender, nationality and emirate;

  • information about your pet, such as its name, species, breed or other details you choose to provide;

  • information you submit through forms, surveys, competitions, events or promotions;

  • your marketing and communication preferences;

  • messages, enquiries, feedback and customer-support correspondence; and

  • content you choose to submit, such as reviews, photographs or testimonials.

Please do not provide personal data that is unnecessary for your use of the Services.

Payment and transaction information

When you purchase a membership, payment information is generally collected and processed by our payment, app-store or e-commerce providers. We may receive transaction information such as the amount paid, payment status, payment method type and a transaction reference. We do not need to receive or store your complete payment-card number where payments are handled directly by these providers.

Information collected automatically

When you use our website or app, we and our service providers may automatically collect information such as:

  • IP address;

  • device type, operating system and browser;

  • app version and device identifiers;

  • pages or screens viewed;

  • dates, times and duration of activity;

  • referring pages or links;

  • interactions with emails, advertisements or features;

  • approximate location derived from an IP address; and

  • diagnostic, crash, performance and security information.

We may collect this information using cookies, pixels, software development kits and similar technologies. See Section 10 for more information.

Membership and offer-redemption information

When you access or redeem a Treats Card offer, we may process information such as:

  • your membership identifier and membership status;

  • the participating business or offer involved;

  • the date and time of the interaction;

  • redemption or usage records; and

  • information needed to detect duplicate, improper or fraudulent use.

A participating business may visually check information displayed on your membership card, including your name, photograph or membership status.

Information from other sources

We may receive personal data from:

  • payment processors and subscription-management providers;

  • Apple, Google or another app marketplace;

  • e-commerce, hosting, analytics, advertising and communications providers;

  • participating businesses;

  • social-media platforms, if you interact with us through them;

  • referral partners or promotional partners; and

  • publicly available sources, where permitted by law.

3. How we use personal data

We may use personal data to:

  • create, authenticate and manage your account;

  • provide and administer your membership;

  • process purchases, renewals, cancellations and refunds;

  • enable access to participating businesses and member offers;

  • personalise your profile and experience;

  • respond to enquiries and provide customer support;

  • send service messages, such as account, payment, renewal and security notices;

  • send marketing communications where permitted;

  • operate promotions, events, surveys and referral programmes;

  • understand how the Services are used and improve their performance;

  • measure the effectiveness of communications and advertising;

  • maintain security and prevent fraud, misuse and duplicate promotional claims;

  • troubleshoot technical issues;

  • enforce our terms and protect our rights, users, partners and business;

  • comply with legal, regulatory, accounting and reporting obligations; and

  • establish, exercise or defend legal claims.

We will not use personal data for a materially incompatible purpose without providing appropriate notice or obtaining consent where required.

4. Our grounds for processing

Where applicable law requires a lawful ground for processing, we rely on one or more of the following:

  • Consent: you have agreed to the processing, such as receiving certain marketing communications or enabling optional technologies.

  • Contractual necessity: processing is required to provide a membership or another service you requested.

  • Legal obligation: processing is required to comply with applicable law.

  • Protection of interests or legal claims: processing is necessary to protect rights, prevent harm or establish, exercise or defend legal claims.

  • Other grounds permitted by law: including purposes recognised as lawful under applicable UAE data-protection legislation.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. How we disclose personal data

We may disclose personal data to the following recipients where reasonably necessary:

Service providers

These may include providers of:

  • website and e-commerce hosting;

  • cloud storage and software infrastructure;

  • mobile-app hosting and support;

  • payments, billing and subscription management;

  • email, messaging and customer support;

  • analytics, security and fraud prevention;

  • advertising and marketing services;

  • professional advice, including legal, accounting and auditing services; and

  • fulfilment, event or promotional services.

These providers may process personal data only for the services they perform for us, subject to appropriate contractual obligations.

Participating businesses

We may disclose limited information needed to confirm that your membership is valid, administer an offer, investigate misuse or resolve a complaint. Participating businesses are separate organisations and may independently collect personal data when you purchase their products, book their services or otherwise interact with them. Their own privacy notices apply to that collection.

Legal and regulatory recipients

We may disclose personal data to courts, regulators, government bodies, law-enforcement agencies or other parties where required or permitted by law or where necessary to protect rights, safety and security.

Business transactions

If Treats Card is involved in a merger, acquisition, financing, reorganisation, sale of assets or similar transaction, personal data may be disclosed to relevant advisers and transaction participants, subject to appropriate confidentiality protections.

At your direction

We may disclose personal data to another party when you ask us to or give us permission.

We do not sell personal data in exchange for money. If we introduce practices that applicable law treats as a “sale” or “sharing” of personal data, we will provide any notices and choices required by law.

6. International transfers

Treats Card operates in the United Arab Emirates, but some service providers may process personal data in other countries.

Where required, we take steps intended to ensure that international transfers are made to countries recognised as providing adequate protection or are supported by appropriate contractual, organisational or technical safeguards. You may contact us for more information about safeguards relevant to your personal data.

7. How long we retain personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide and administer your membership;

  • maintain appropriate business and transaction records;

  • comply with legal, accounting, tax and regulatory requirements;

  • resolve disputes;

  • prevent fraud and abuse; and

  • enforce agreements.

Retention periods vary according to the type of information, the nature of our relationship with you and applicable legal requirements.

When personal data is no longer needed, we will delete, anonymise or securely isolate it, subject to technical and legal limitations. Anonymised information that can no longer identify you may be retained and used for legitimate business purposes.

8. Security

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.

However, no website, application, database or electronic transmission is completely secure. You are responsible for keeping your account credentials confidential and should contact us promptly if you believe your account has been compromised.

9. Your rights and choices

Subject to applicable law and any lawful exceptions, you may have the right to:

  • obtain information about how your personal data is processed;

  • request access to or a copy of your personal data;

  • request correction of inaccurate or incomplete personal data;

  • request deletion of personal data;

  • request restriction or suspension of certain processing;

  • object to processing, including processing for direct marketing;

  • request transfer of personal data in an appropriate format;

  • withdraw consent where processing relies on consent;

  • object to certain decisions based solely on automated processing; and

  • complain to the appropriate data-protection authority.

To exercise a right, contact hello@treatscard.com. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

These rights are not absolute. We may retain or continue processing information where permitted or required by law, and we will explain any applicable limitation when responding.

Marketing communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in an email or contacting us. You may opt out of promotional messages sent through other channels by following the instructions in the message or contacting us.

Even if you opt out of marketing, we may continue sending necessary service communications concerning your account, membership, payments, security or transactions.

Account information

You may be able to review or update certain profile information through the app or your account. You may also contact us for assistance.

10. Cookies and similar technologies

Our website, app and communications may use cookies and similar technologies to:

  • make the Services function;

  • remember settings and preferences;

  • keep accounts secure;

  • understand traffic and usage;

  • diagnose problems;

  • measure campaigns; and

  • provide or assess personalised content and advertising, where permitted.

Some technologies are provided by third parties. Depending on your location and the technology involved, we may ask for consent before using non-essential cookies or similar tools.

You can control cookies through your browser settings and any cookie-preference tool we provide. Blocking some technologies may affect the operation of the Services.

11. Third-party services and links

The Services may link to or integrate with participating businesses, social networks, app stores and other third-party services. Treats Card does not control those parties’ privacy practices. You should review their privacy notices before providing them with personal data.

12. Children’s privacy

The Services are intended for adults and are not directed to children under 18. We do not knowingly request or collect personal data directly from children for the purpose of creating a Treats Card membership.

If you believe a child has provided personal data to us without appropriate authorisation, contact us so that we can review and, where appropriate, delete it.

13. Automated processing and fraud prevention

We may use rules or automated tools to identify suspected fraud, duplicate promotional use, security threats or violations of our terms. Where a decision is based solely on automated processing and produces legal or similarly significant effects, we will provide any rights or safeguards required by applicable law.

You may contact us if you wish to ask about or challenge an account or membership decision.

14. Data breaches

If a personal-data breach occurs, we will investigate it, take reasonable steps to limit its effects and notify affected individuals and relevant authorities where required by applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, our practices or applicable law.

The revised policy will be posted with an updated “Last updated” date. If a change materially affects how we use personal data, we will provide additional notice where appropriate or legally required.

16. Contact us

For questions, requests or complaints concerning this Privacy Policy or our handling of personal data, contact:

Treats Card LLC
Level 14, Boulevard Plaza Tower 1
Sheikh Mohammed Bin Rashid Boulevard
Downtown Dubai, PO Box 27363
United Arab Emirates

Email: hello@treatscard.com
Telephone and WhatsApp: +971 50 467 1467

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