Refund and Cancellation Policy

Last updated: 13 August 2026

Treats Card provides digital memberships that give members access to offers and benefits through the Treats Card app. Because membership access is provided digitally, the following refund and cancellation terms apply.

Free trials

If your membership includes a free trial, you may cancel at any time before the trial ends to avoid being charged.

Unless cancelled before the end of the trial, your selected paid membership will begin automatically and your original payment method will be charged.

Cancelling a membership

You may cancel your membership at any time through your account or by contacting us at hello@treatscard.com.

Cancellation stops future renewals. You will continue to have access to your membership until the end of your current paid billing period unless we tell you otherwise.

Cancelling a membership does not automatically refund charges already made.

Refund eligibility

You may request a refund for your first paid membership charge within seven calendar days of the payment date, provided that you have not redeemed or attempted to redeem a Treats Card offer during that period.

We may also provide a full or partial refund where:

  • you were charged more than once for the same membership period;

  • an incorrect amount was charged;

  • you cancelled before a renewal date but were charged due to an error by Treats Card; or

  • the membership service was materially unavailable or not provided as described for reasons attributable to Treats Card.

Except where required by applicable law, renewal payments are non-refundable once a new billing period has started. We do not provide refunds for:

  • forgetting to cancel before a trial or renewal date;

  • unused or partially used membership periods;

  • dissatisfaction with an individual partner offer;

  • changes to, or the withdrawal of, an individual partner or offer; or

  • being unable to use an offer because its published redemption terms were not met.

Approved refunds for annual memberships will normally cover the relevant charge in full. We do not ordinarily provide prorated refunds for the unused portion of an annual membership.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Requesting a refund

To request a refund, email hello@treatscard.com and include:

  • your full name;

  • the email address associated with your membership;

  • the date and amount charged; and

  • the reason for your request.

We may ask for additional information reasonably required to locate the payment and assess your request.

We will confirm receipt and notify you whether your refund has been approved or declined.

Processing approved refunds

Approved refunds will be returned to the original payment method. We aim to submit refunds within five business days of approval.

Your bank or payment provider may require additional time to credit the funds to your account. This processing time is outside our control.

If an approved refund has not appeared within 10 business days after we confirm that it was submitted, please contact your bank or card provider first. If the refund still cannot be located, email hello@treatscard.com.

Partner purchases

Treats Card does not sell or fulfil the products and services purchased from participating partners. Refunds relating to a purchase made directly from a partner are governed by that partner’s own refund policy and must be requested from the partner.

This does not affect a refund request relating to the Treats Card membership itself.

Contact us

Questions about cancellations or refunds can be sent to:

Treats Card LLC
Email: hello@treatscard.com