Frequently Asked Questions

Find out how Treats Card works, how to access your digital membership card, and how to start saving on pet care across the UAE.

What is Treats Card?

Treats Card is a digital membership that helps pet owners save on everyday pet expenses across the UAE.

Members can receive discounts of up to 50% with hundreds of participating businesses, including veterinary clinics, groomers, pet shops, boarding and daycare providers, pet-friendly cafés, hotels and other pet services.

Every active Treats Card membership also helps provide meals for animals in need through our Meals by Members initiative.

How does Treats Card work?

Join through the Treats Card website and add your digital membership card to Apple Wallet or Google Wallet.

When visiting a participating business, show your valid digital Treats Card before requesting the bill or making payment. The business will apply its current Treats Card offer, subject to the individual offer’s terms and conditions.

Do I need to download an app?

No. Treats Card is now web-based, so you do not need to download an app.

After joining, you can add your digital Treats Card to Apple Wallet or Google Wallet for quick and convenient access from your phone.

How do I join?

Choose your preferred membership through the Treats Card website and complete the online checkout.

After joining, you will receive instructions explaining how to access your membership and add your digital Treats Card to Apple Wallet or Google Wallet.

Please use an email address that you check regularly, as your digital card and important membership information will be sent there.

What membership options are available?

We currently offer two membership options:

Monthly Membership

  • Your first month is free

  • AED 39 per month after the free trial

  • Renews monthly until cancelled

  • Includes full access to participating Treats Card offers

  • Includes your digital membership card for Apple Wallet or Google Wallet

Annual Membership

  • AED 299 per year

  • Best value for regular users

  • Renews annually until cancelled

  • Includes full access to participating Treats Card offers

  • Includes your digital membership card for Apple Wallet or Google Wallet

The latest prices and any applicable promotions will always be displayed at checkout.

How does the free trial work?

The free one-month trial applies to the monthly membership.

You receive full membership access during the trial. After the trial ends, the membership automatically continues at AED 39 per month unless it is cancelled before the first payment is due.

Your renewal date and payment details will be displayed during checkout.

Where can I use Treats Card?

Treats Card is accepted by hundreds of participating pet-related and pet-friendly businesses across the UAE.

These include veterinary clinics, groomers, pet shops, boarding and daycare facilities, pet sitters, cafés, restaurants, hotels and other pet services.

Participating businesses and their offers may change, so please check the latest offer details before visiting.

How do I redeem a discount?

Present your valid digital Treats Card to the participating business before requesting the bill or making payment.

Each business sets its own offer, exclusions and redemption conditions. We recommend checking the applicable offer before purchasing or booking.

Treats Card discounts may not be combined with another promotion unless the participating business confirms otherwise.

How much can I save?

Your savings depend on how often you use your membership and which participating businesses you visit.

Members can save on recurring costs such as veterinary care, pet food, grooming, boarding and daycare, as well as pet-friendly dining and staycations. Many members recover the cost of their membership after only a few uses.

Can I use one membership for more than one pet?

Yes. One Treats Card membership covers the pets in your household, so you do not need to purchase a separate membership for each pet.

Individual businesses may apply specific conditions to their offers, so please check the relevant offer before booking or purchasing.

How do I add my Treats Card to Apple Wallet or Google Wallet?

After joining, follow the link provided in your membership email.

Open the link on your phone and follow the instructions to add your Treats Card to Apple Wallet or Google Wallet. Once added, you can open your digital card directly from your phone’s wallet whenever you visit a participating business.

What should I do if my digital card has not arrived?

First, check the inbox and junk or spam folder of the email address you used when joining.

If you still cannot find your membership email or digital card, contact us and provide the name and email address used for your purchase. We will help you locate your membership.

What should I do if I change my phone?

Open the original digital-card link from your membership email on your new phone and follow the instructions to add it to Apple Wallet or Google Wallet.

If you cannot find the original email or experience any difficulty, contact us for assistance.

Can I share my digital card with someone outside my household?

No. Your Treats Card is intended for use by your household and should not be shared with friends or anyone living outside it.

Participating businesses may ask to confirm that the card belongs to you.

What should I do if a business does not recognise my Treats Card?

Show the business your valid digital membership card and confirm that you are requesting its current Treats Card offer.

If you continue to experience a problem, contact us with the business name, branch, date and a brief description of what happened. We will investigate it with the participating business.

Does my membership renew automatically?

Yes. Monthly memberships renew each month after the free trial, and annual memberships renew each year, unless cancelled before the next renewal date.

Your renewal terms and payment schedule are shown during checkout.

How do I manage or cancel my membership?

If you joined through the Treats Card website, use the Manage Subscription link on our website or the link provided in your subscription emails.

If your existing membership was purchased through Apple, it must be managed through the subscription settings associated with your Apple Account.

Cancelling prevents your next renewal. Your membership will remain active until the end of the period already paid for.

What happens after I cancel?

Your membership remains valid until the end of your current paid membership period.

After that date, your digital Treats Card will no longer be valid and participating businesses will not be able to apply member discounts.

What is Meals by Members?

Meals by Members is our commitment to supporting animals in need.

Every active Treats Card membership helps provide meals for rescue animals through our partnership with Ras Al Khaimah Animal Welfare Centre.

By joining Treats Card, you can save on caring for your own pets while helping animals awaiting their forever homes.

How can I contact Treats Card?

If you need assistance, please contact us:

WhatsApp or phone: +971 50 467 1467

Email: hello@treatscard.com

When contacting us about an existing membership, please include the name and email address used to join so we can assist you more quickly.